Effective August 4, 2026
Available shipping methods and the amount charged to the customer are shown at checkout before payment. A destination is supported only when checkout returns a valid shipping method for every item in the cart.
Doug’s Doggy Delight currently serves supported addresses in the 50 United States and Washington, D.C. CJ Dropshipping products are not available for delivery to Alaska or Hawaii. United States territories and APO/FPO military addresses are not currently supported. P.O. box delivery depends on the carrier and product; use a physical street address if checkout does not return a method.
Some eligible CJ products may display Free Shipping for supported contiguous-U.S. and Washington, D.C. destinations. Hello Doggie and other supported products may display destination-dependent carrier rates. The checkout total is the controlling customer charge.
Products may be fulfilled by independent suppliers and may ship from different locations. Items in the same order can arrive in separate packages. Processing and delivery times vary by product, availability, supplier, carrier, and destination. We will provide status or tracking information when it becomes available, but carrier transit dates are estimates and are not guaranteed.
Contact us promptly if an address is incorrect or you wish to cancel. We will try to help, but an order cannot always be changed or canceled after it has entered processing or shipment.
Please contact us promptly after delivery with your order number, a description of the issue, and clear photographs when applicable. Keep the item and packaging until we provide instructions. Do not send an item to a supplier or other address without authorization from Doug’s Doggy Delight.
Contact us within 25 calendar days after delivery to request a return or refund review. Approval depends on the reason for the request, product condition, product type, and applicable law. Items returned without authorization may not be accepted.
For an approved return caused by an incorrect or damaged item, we will provide instructions and address approved return costs as required. For an approved non-defective return, the customer may be responsible for return shipping; any such responsibility will be explained before authorization.
Approved refunds are issued to the original payment method after the required review or return process. Timing after issuance is controlled by the payment provider or financial institution. Original shipping charges may be nonrefundable unless the refund results from our error or applicable law requires otherwise.
Nothing in this policy limits rights that cannot legally be waived.
Email dougsdoggydelights@gmail.com, call, or use our Contact Us form. Please include your order number.
